1. Definitions
For the purposes of this Disclaimer:
“Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to EUCERINI TRADING SDN. BHD.
“Goods” refers to the items offered for sale on the Service.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the EUCERINI TRADING SDN. BHD., accessible from https://eucerinitrading.xyz
“You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
2. Shipping Coverage
The Company currently provides shipping within Malaysia only.
We do not offer international shipping at this time. Any Orders placed with delivery addresses outside Malaysia will not be processed.
3. Shipping Fees
We offer free shipping for all Orders within Malaysia.
There are no additional delivery charges applied to your purchase.
4. Processing Time
All Orders are processed within a reasonable timeframe after payment confirmation.
Processing may take 1–3 business days, depending on product availability and order volume.
5. Delivery Time
Estimated delivery time is within 7 working days from the date of order confirmation.
Delivery times may vary depending on location, courier services, and external factors beyond our control.
6. No Express or Overnight Delivery
The Company does not provide express, same-day, or overnight delivery services.
All shipments are handled under standard delivery timelines only.
7. Order Tracking
Where applicable, tracking information may be provided once the Order has been shipped.
It is the responsibility of the customer to monitor the delivery status using the provided tracking details.
8. Delivery Issues
While we strive to ensure smooth delivery, the Company shall not be held liable for delays caused by:
Courier service disruptions
Incorrect or incomplete delivery information provided by You
Unforeseen circumstances such as weather or logistics issues
In case of delivery problems, customers are encouraged to contact us for assistance.
9. Failed Delivery Attempts
If a delivery attempt fails due to incorrect address details or unavailability of the recipient, re-delivery arrangements may be required.
Additional conditions or delays may apply depending on the courier service.
10. Damaged or Lost Items
If Goods arrive damaged or are lost during delivery, please contact us within a reasonable timeframe.
We will review the case and provide assistance where applicable. Supporting evidence such as photos may be required.
11. Changes to Shipping Policy
The Company reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes will be effective once posted on this page.
12. Contact Us
If you have any questions regarding this Shipping Policy, You may contact us:
Address：
88-G-12, COMPLEX SRI WONDER,
LINTANG SUNGAI PINANG 10150
GEORGE TOWN PULAU PINANG
Phone:
01113269008
Email:
eucerini-trading@outlook.com