THE BASIC RULE
All computer parts and accessories sold are strictly non-exchangeable and non-refundable.
All computer parts and accessories sold are strictly non-exchangeable and non-refundable.
THE ONLY EXCEPTIONS
We only allow exceptions if the merchant sent the wrong item, or if the received product does not match the specifications, description, features, or information advertised on our website. You are also covered if the item arrived spoiled, damaged, or defective upon delivery, or if the shipment exceeded the delivery timeline stated in our Shipping Policy.
We only allow exceptions if the merchant sent the wrong item, or if the received product does not match the specifications, description, features, or information advertised on our website. You are also covered if the item arrived spoiled, damaged, or defective upon delivery, or if the shipment exceeded the delivery timeline stated in our Shipping Policy.
THE COMPULSORY PROOF
For any refund or exchange request to be considered, you must submit a clear and continuous unboxing video showing the unopened parcel, the shipping label, the packaging, and the exact item received. Where applicable, a clear video demonstrating the first use or initial plug-in of the component is required, along with relevant photographs, order details, or other supporting documents requested by the company.
For any refund or exchange request to be considered, you must submit a clear and continuous unboxing video showing the unopened parcel, the shipping label, the packaging, and the exact item received. Where applicable, a clear video demonstrating the first use or initial plug-in of the component is required, along with relevant photographs, order details, or other supporting documents requested by the company.
THE STRICT DEADLINE
All requests and required evidence must be emailed to eucerini-trading@outlook.com within exactly 24 hours of receiving the item. Any submissions received after this 24-hour window, or sent without the complete required evidence, will be rejected and will not be accepted under any circumstances.
All requests and required evidence must be emailed to eucerini-trading@outlook.com within exactly 24 hours of receiving the item. Any submissions received after this 24-hour window, or sent without the complete required evidence, will be rejected and will not be accepted under any circumstances.