Thank you for shopping at eucerinitrading.xyz. We value your satisfaction and aim to provide a transparent and fair return and refund policy for all customers. Please read this policy carefully before making a purchase.
Overview
At eucerinitrading.xyz, we strive to ensure that all customers are satisfied with their purchases. If you are not completely satisfied with your order, you may request a return and refund in accordance with the terms outlined in this policy.
Our return and refund policy allows customers to request a return within 30 days from the date the product is delivered.
Return Eligibility
To be eligible for a return, the following conditions must be met:
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The return request must be made within 30 days of delivery.
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The item must be in its original condition.
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The item should be unused and in the same condition as when it was received.
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The item should include all original packaging and accessories if applicable.
Items that do not meet these conditions may not qualify for a refund.
Return Process
If you would like to initiate a return, please contact our customer support team with the details of your order.
Your request should include:
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Order number
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Name used to place the order
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Description of the item you wish to return
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Reason for the return request
Once your request is received, our support team will review the request and provide instructions on how to proceed.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved:
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The refund will be processed using the original method of payment used for the purchase.
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Processing times may vary depending on your payment provider or financial institution.
Please note that it may take several business days for the refund to appear in your account after it has been processed.
Cancellation Policy
Orders may be canceled within 12 hours of placing the order.
If you wish to cancel an order, please contact us as soon as possible with your order details. If the cancellation request is made within the 12-hour period, we will process the cancellation and issue a full refund.
Requests submitted after the 12-hour cancellation period may not be eligible for cancellation, but customers may still use the return process after receiving the product in accordance with our 30-day return policy.
Late or Missing Refunds
If you have not received your refund after it has been approved and processed, please allow additional time for the transaction to be completed by your payment provider.
If you still have not received your refund after a reasonable amount of time, please contact us and we will assist in reviewing the situation.
Policy Updates
We reserve the right to update or modify this Return & Refund Policy at any time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.
Contact Information
If you have any questions about this Return & Refund Policy, please contact us:
Address：
88-G-12, COMPLEX SRI WONDER,
LINTANG SUNGAI PINANG 10150
GEORGE TOWN PULAU PINANG
Phone:
01113269008
Email:
eucerini-trading@outlook.com